Privacy Policy
Effective Date: July 10, 2025
1. Introduction
Welcome to Hellodrive, LLC ("we," "us," or "our") operating at hellodrive.io. This Privacy Policy explains how we collect, use, share, and protect your Personal Information when you use our drivers education services in Ohio.
2. Information We Collect
a. Personal Information You Provide:
Name, date of birth, email, phone, address, and driver's license or TIPIC info (for student validation)
Payment data when purchasing courses.
b. Usage & Technical Data:
IP address, browser type, device info, pages visited, time stamps and usage logs
Cookies and similar technologies to improve your experience
3. How We Use Your Information
To deliver and improve our educational services.
To verify student identity, as required by Ohio DPS/BMV regulations
For customer service, troubleshooting, billing, and account maintenance.
To send course updates, reminders, and non-marketing notifications.
4. Legal Basis & Ohio-Specific Requirements
We collect information necessary under Ohio DPS/BMV student validation rules
We comply with COPPA: children under 13 are not permitted to register; if we learn we’ve collected data from a child under 13, we’ll delete it immediately
5. Cookies & Tracking
We use cookies and similar tech (like session and persistent cookies) to manage login, track usage analytics, enhance navigation, and personalize your experience
6. Third‑Party Service Providers
We may share your information with:
BMV/DPS and identity verification services for license validation .
Payment processors, hosting providers, analytics services—only to perform tasks on our behalf.
Legal authorities when required for compliance or law enforcement
Third parties are prohibited from using your data beyond our authorized scope.
7. Data Retention
We retain your Personal Information only as long as necessary for service delivery, legal compliance, and records retention (typically 3 years, per Ohio and educational regulations) . Student records are kept per DPS/BMV mandates.
8. Security
We implement standard data protection measures (encryption, access control) to safeguard your information, though no system is 100% secure
9. Links to Other Sites
Our website may contain links to external sites not operated by us (e.g., BMV, education resources). We are not responsible for their privacy practices and encourage you to review their policies .
10. Your Privacy Rights
Ohio residents may:
Access, update, or delete personal information.
Opt out of non-essential communications.
Withdraw consent for data processing where applicable.
To exercise your rights, contact us at support@hellodrive.io.
11. Children Under 13
We do not knowingly gather information from children under 13. If we find we have, we will promptly delete such data
12. Changes to Our Privacy Policy
We may update this policy to reflect changes in our practices, legal requirements, or services. We'll post the updated version and change the "Effective Date." We encourage you to review this regularly.
13. Contact Us
If you have questions or concerns:
Email: [email protected]